The Problem
Air traffic controllers and maintenance crews faced a fragmented and inefficient system. Controllers were overwhelmed by 10-12 disparate screens, lacking a unified tool to plan and anticipate ground traffic. Concurrently, maintenance crews relied on complex, manual systems and paperwork, leading to duplicated efforts and delays in addressing faults.
My Role
As the UX lead, my role was to synthesize the complex research data from our global teams and define a strategy for redesigning the system. I was responsible for prioritizing data, establishing a clear visual hierarchy, and creating a unified user experience that would improve safety and efficiency.
The Approach
Our approach began with a kick-off workshop to align the team and define our target users. We conducted extensive field research and interviews to understand their requirements, which became the foundation of our UX strategy. The central concept was to prioritize and display information on a need-to-know basis, which we validated through multiple rounds of usability testing.
The Solution
We designed and developed a single, secure platform that unified both air traffic control and maintenance operations. This solution streamlined traffic management, automated maintenance workflows, and introduced an intuitive guidance tool called "Follow the Green." It intelligently automates tasks and focuses human-machine interactions on the user's needs, rather than the technology itself.
The Outcome
The new NAVITAS™ suite delivered a single end-to-end solution that resulted in greater safety, efficiency, and airside capacity. It allows the Dubai airport to streamline traffic, automate maintenance, and reduce operational downtime from one powerful, unified platform.
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